Gulf Synergy: How HCLSoftware’s Saudi Forum Arms UAE Leaders with AI, Observability and Trust

Dubai, United Arab Emirates, 29th July, 2025): UAE organisations eager to sharpen customer experience while meeting stringent governance standards can now draw actionable lessons from HCLSoftware’s recently concluded Executive Summit in Riyadh. The half-day forum gathered more than 60 senior leaders from banking, insurance, fintech and public-sector entities and showcased how the company’s Xperience-Data-Operations (XDO) Blueprint — a comprehensive framework integrating Experience, Data, and Operations serves as the foundational architecture enabling enterprises to leverage next-generation solutions for sustained market leadership – combines trusted data, autonomous operations and full-stack observability to balance innovation with regulator confidence.

Emphasizing HCLSoftware’s strategic commitment to Saudi Arabia’s digital future, Kalyan Kumar, Chief Product Officer, HCLSoftware, said, “Saudi Arabia’s Vision 2030 sets a global benchmark for digital transformation ambition. As organisations navigate this transformation, the integration of Experience, Data, and Operations becomes essential for sustainable growth. We’re focused on supporting Saudi enterprises as they balance innovation with the compliance and operational requirements that are fundamental to their success.” 

Vikrant Chowdhary, Senior Vice President, Growth Markets at HCLSoftware, opened the forum by highlighting the company’s expanding Riyadh delivery hub and growing Tier-one client portfolio. Diving into theXDO Blueprint, they emphasised how it delivers unified board-level governance across experience, operational efficiency, and data-driven growth—critical capabilities for the Kingdom’s open-banking and digital-government transformation. 

Bernardo Rodrigues, Regional Solution Manager at Immersive Labs, addressed the critical human element in cybersecurity in his session on Vision 2030’s Digital Shield: Harnessing Critical Skills for Cyber Resilience and Continuous Compliance. Through live cyber-range demonstrations, Rodrigues showcased how Saudi organisations can benchmark their security teams against the stringent requirements of the Saudi Arabian Monetary Authority (SAMA) while building the continuous skills validation capabilities essential for maintaining cyber resilience. As the Kingdom accelerates business transformation, cybersecurity practices must evolve to keep pace with real-world threat scenarios. This approach dovetails with the XDO Blueprint’s focus on operational excellence and risk-aware growth.

A session on AI-powered Business Flow Observability showcased how HCL Hive on iObserve platform delivers end-to-end transaction visibility from mobile interfaces to core banking systems. Through machine-learning algorithms that correlate technical anomalies with business impact, Hive automates compliance reporting aligned with SAMA’s monitoring and audit standards. This unified observability accelerates incident resolution and delivers audit-ready evidence, streamlining operations for Saudi financial institutions.

Shining the spotlight on challenges in BFSI environments, Huda Albenmousa, Country President, PayTabs, Saudi Arabia, underscored the critical role of intelligent automation and unified business observability in driving faster, seamless customer experiences while ensuring operational efficiency within the highly regulated BFSI sector. During a panel discussion with HCLSoftware leaders, she highlighted how the convergence of XDO is transforming institutions from reactive responders to predictive, autonomous operators, setting a new standard for agility and compliance in banking. 

In a customer session with a prominent development fund in the Kingdom of Saudi Arabia, senior executives discussed how they are advancing digital transformation within Saudi Arabia’s housing sector through the strategic use of HCL BigFix Workspace and HCL BigFix Enterprise. By collaborating with HCLSoftware and aligning with the XDO Blueprint, they are establishing a new standard for operational efficiency and service excellence in a vital sector.

The summit closed with the HCLSoftware Customer Success Awards—three Saudi organisations were honoured—and an Abu Dhabi Grand Prix experience draw, reinforcing the company’s commitment to celebrating customer impact across the wider Middle East.

With multiple Intelligent Operations and Hive projects already in motion across the Gulf, insights from the Riyadh summit equip UAE enterprises with a pragmatic path to AI-driven growth, continuous compliance and world-class customer journeys.

About HCLSoftware

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500. Learn more about how we can help you achieve your goals.

Media Contact:

Animesh Biswas
animesh.biswas@hcl-software.co